Privacy Policy

Last updated: August 2026

Rezilliance respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with Rezilliance, including when you visit our website, contact us, register for or attend a retreat, workshop, program or event, or otherwise use our services.We aim to handle personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles.

1. Information we collect

Depending on how you interact with us, we may collect information including:
your name, email address, telephone number and contact details;

  • booking and registration information;

  • payment and transaction information;

  • dietary requirements, food allergies and other information you provide that may be relevant to your health, safety or participation in a retreat or activity;

  • accessibility requirements or other support needs;

  • emergency contact information;

  • communications you have with us;

  • feedback, survey responses and testimonials;

  • photographs or video where you have agreed to their collection or use;

  • information about your interaction with our website, such as your IP address, browser type and website usage information; and

2. Why we collect your information

We may collect and use your personal information to:

  • process and manage retreat, workshop or event bookings;

  • communicate with you before, during and after your experience;

  • provide and personalise our programs, retreats and services;

  • accommodate dietary, allergy, accessibility, health or other requirements;

  • assist with the safe delivery of activities and experiences;

  • process payments and administer refunds or booking changes;

  • respond to questions, enquiries or requests;

  • send you information about Rezilliance programs, retreats or events where you have agreed to receive these communications;

  • improve our services, website and customer experience;

  • meet our legal, insurance, accounting and administrative obligations; and

  • protect the health, safety and wellbeing of participants, facilitators and others.

We will not use sensitive information for marketing purposes.

3. How we collect information

We generally collect personal information directly from you, including when you:

  • make a booking through our website;

  • complete a registration, participant or pre-retreat form;

  • contact us by email, phone, website form or social media;

  • subscribe to our communications;

  • participate in a retreat, event, workshop or program; or

  • provide feedback following an experience.

In some circumstances, information may be provided to us by another person making a booking on your behalf. Where appropriate, we will take reasonable steps to ensure that you are aware that we hold this information.

4. Sharing your information

We may share personal information with third parties where reasonably necessary to provide our services.

These may include:

  • accommodation venues and hospitality providers;

  • retreat facilitators, instructors, coaches and activity providers;

  • catering providers, particularly where dietary or allergy information needs to be communicated;

  • payment processing providers;

  • website, booking and technology service providers;

  • professional advisers, insurers and accountants; and

  • government, regulatory or emergency services where required or permitted by law.

We only provide third parties with the information reasonably necessary for them to perform their role.

For example, dietary or allergy information may be shared with the venue or catering provider so they can safely cater for you. Relevant health or accessibility information may also be shared with a facilitator or activity provider where reasonably necessary for your safety or participation.

We do not sell your personal information.

5. Payment information

Payments may be processed through third-party payment providers. Rezilliance does not generally store complete credit or debit card details where payments are processed through an external payment provider. Payment providers process your information in accordance with their own privacy and security policies.

6. Website, cookies and analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the user experience. We may also use third-party analytics or marketing services that collect information such as your device type, browser, IP address and interactions with our website. You can usually adjust your browser settings to restrict or disable cookies, although doing so may affect some website functionality.

7. Marketing communications

If you choose to receive news, retreat announcements or other marketing communications from Rezilliance, we may use your contact details for this purpose.You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.You will still receive essential communications relating to a booking you have made, even if you unsubscribe from marketing communications.

8. Photographs and video

Photographs or video may be taken during Rezilliance retreats, workshops or events. Where images are intended to be used for promotional, marketing or public purposes, we will seek appropriate consent. If you do not wish to be photographed or filmed, please let us know.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through our website platform, booking systems, email systems, cloud storage providers and other business systems. Access to personal information is limited to those who reasonably require it to perform their role. When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal, accounting, insurance or administrative requirements that require us to retain it.

10. Overseas storage and service providers

Some technology, website, email, payment or cloud service providers we use may store or process information outside Australia. Where we use overseas service providers, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled securely and in accordance with applicable privacy requirements. The countries in which information may be processed or stored may vary depending on the service providers we use.

11. Accessing or correcting your information

You may contact us if you would like to:

  • request access to personal information we hold about you;

  • ask us to correct information that is inaccurate, incomplete or out of date; or

  • ask a question about how your personal information is handled.

We may need to verify your identity before providing access to personal information.

12. Data breaches

We take the security of personal information seriously. If a data breach occurs, we will take appropriate steps to contain and assess the breach and, where applicable, comply with notification requirements under Australian privacy law.

13. Links to other websites

Our website may contain links to third-party websites.Rezilliance is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

14. Privacy enquiries and complaints

If you have a question, concern or complaint about how Rezilliance has handled your personal information, please contact us.
Rezilliance
Email: rezilliance.alliance@gmail.com
Website: www.rezilliance.com.au
We will endeavour to respond to privacy enquiries and complaints within a reasonable period. If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website and will show the date it was last updated.